How to Become a 911 Dispatcher in Pennsylvania

If you are interested in how to become a 911 dispatcher in Pennsylvania, or a 911 operator in Pennsylvania, we have some helpful information for you.

The Pennsylvania Emergency Management Agency keeps an E-911 telecommunication system which is built to offer emergency services for visitors and the citizens of the state. PEMA oversees the planning financial, training, and technical services in order to enhance 911 services in the state.

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Some of the Pennsylvania counties that often receive the highest amount of 911 calls (per year) were:

  • Montgomery County: over 350,000
  • Bucks County: over 250,000
  • Allegheny County: over a million
  • Delaware County: over 500,000

There are 69 public safety answering points (PSAPs) in Pennsylvania, with some of the biggest being:

  • Montgomery County Emergency Communication
  • Philadelphia Police Department
  • Allegheny County 911 Communications

911 operator pennsylvania

Your Career as a Pennsylvania 911 Dispatcher

In working to become a 911 dispatcher in Pennsylvania, one must satisfy the minimal conditions for employment, including have a high school diploma or the equivalent and being at least 18 years old.

Candidates for 911 operator occupations must have emergency medical services, authorities, or fire training, along with added training in computers. Candidates must also have a minimum of one year of expertise in public safety communications, or EMS.

Although not said, expertise in public safety or communications could be met by way of a school degree program in any of these areas. An Associate’s degree or Bachelor’s degree in public safety direction or administration, for instance, may comprise study in these subjects:

  • Project Management
  • Direction
  • Principles of Management
  • Motivational Strategies
  • Presentation
  • Administrative Law
  • Strategy and Execution

Training and Certification for 911 Dispatchers in PA

PEMA mandates at least 104 hours of hands-on and classroom training, including CPR certifications and the mandated EMD. Training subjects include the following:

  • Computer-assisted dispatch
  • Geography
  • Radio operations
  • Policy and procedure
  • Department standards
  • Skills for call taking

Pennsylvania 911 dispatchers are often affiliated with professional associations, providing continuing education programs, networking opportunities, and job opportunities.

Salary

Those who are employed as 911 dispatchers earn a fantastic living for the service that they provide to their communities. According to the Bureau of Labor Statistics, a general emergency dispatcher in the state of Pennsylvania earn $36,060 per year.