How to Become a 911 Dispatcher in Pennsylvania

If you are interested in how to become a 911 dispatcher in Pennsylvania, or a 911 operator in Pennsylvania, we have some helpful information for you.

The Pennsylvania Emergency Management Agency keeps an E-911 telecommunication system which is built to offer emergency services for visitors and the citizens of the state. PEMA oversees the planning financial, training, and technical services in order to enhance 911 services in the state.

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Some of the Pennsylvania counties that often receive the highest amount of 911 calls (per year) were:

  • Montgomery County: over 350,000
  • Bucks County: over 250,000
  • Allegheny County: over a million
  • Delaware County: over 500,000

There are 69 public safety answering points (PSAPs) in Pennsylvania, with some of the biggest being:

  • Montgomery County Emergency Communication
  • Philadelphia Police Department
  • Allegheny County 911 Communications

911 operator pennsylvania

Your Career as a Pennsylvania 911 Dispatcher

In working to become a 911 dispatcher in Pennsylvania, one must satisfy the minimal conditions for employment, including have a high school diploma or the equivalent and being at least 18 years old.

Candidates for 911 operator occupations must have emergency medical services, authorities, or fire training, along with added training in computers. Candidates must also have a minimum of one year of expertise in public safety communications, or EMS.

Although not said, expertise in public safety or communications could be met by way of a school degree program in any of these areas. An Associate’s degree or Bachelor’s degree in public safety direction or administration, for instance, may comprise study in these subjects:

  • Project Management
  • Direction
  • Principles of Management
  • Motivational Strategies
  • Presentation
  • Administrative Law
  • Strategy and Execution

Training and Certification for 911 Dispatchers in PA

PEMA mandates at least 104 hours of hands-on and classroom training, including CPR certifications and the mandated EMD. Training subjects include the following:

  • Computer-assisted dispatch
  • Geography
  • Radio operations
  • Policy and procedure
  • Department standards
  • Skills for call taking

Pennsylvania 911 dispatchers are often affiliated with professional associations, providing continuing education programs, networking opportunities, and job opportunities.


Those who are employed as 911 dispatchers earn a fantastic living for the service that they provide to their communities. According to the Bureau of Labor Statistics, a general emergency dispatcher in the state of Pennsylvania earn $36,060 per year.

Schooling Information for 911 Dispatchers in Pennsylvania

  • Homeland Security, AA
  • Criminal Justice, AA
  • Homeland Security, BA
Keiser University eCampus
  • DEM - Emergency Management
Capella University
  • BS - Criminal Justice
Capella University
  • MS - Cybersecurity
Capella University
  • Master of Science in Criminal Justice – Public Administration
  • JM: American Legal Studies
  • JM: General
  • JM: Health Law
  • JM: International Legal Studies
  • JM: Special Student (Non-Degree Seeking) - Legal Studies
  • LLM: International Legal Studies
  • MPA: Law & Public Policy
  • MS: Criminal Justice
  • MS: Criminal Justice: Forensic Psychology
  • MS: Criminal Justice: Homeland Security
Liberty University - Online
  • General-Advanced
  • Online Teaching in Higher Education
  • Doctor of Business Administration (DBA) - Homeland Security
  • PhD in Criminal Justice - Emergency Management
  • PhD in Criminal Justice - Global Leadership
  • PhD in Criminal Justice - Homeland Security Policy and Coordination
  • PhD in Criminal Justice - Law and Public Policy
  • PhD in Criminal Justice - Public Management and Leadership
Walden University
  • DBA - Criminal Justice
  • DBA - Homeland Security: Leadership & Policy
  • Doctor of Criminal Justice
Northcentral University
  • MS in Criminal Justice
  • MS in Criminal Justice: Advanced Counterterrorism & Homeland Security concentration
  • MS in Criminal Justice: Public Safety Administration concentration
Southern New Hampshire University - Online
  • Associate in Science Criminal Justice
  • Bachelor of Science in Criminal Justice
  • Bachelor of Science in Criminal Justice with concentration in Criminology
  • Bachelor of Science in Criminal Justice with concentration in Homeland Secu
  • Bachelor of Science in Criminal Justice with concentration in Legal Studies
  • Bachelor of Science in Criminal Justice with concentration in Police Admini
  • BS Criminal Justice w/conc Human Services
  • BS Criminal Justice w/conc in Corrections
Southern New Hampshire University - Online
  • Master of Science in Criminal Justice
  • MS in Computer Science - Cyber Security
Lewis University - Online
  • BS in Cybersecurity - Information Assurance
  • BS in Cybersecurity - Cybercrime and Fraud Investigation
  • BS in Cybersecurity - Network Forensics and Intrusion Investigation
  • BS in Cybersecurity - Cyber Operations
  • Masters in Financial Crime and Compliance Management
  • MBA Economic Crime and Fraud Management
  • MS Cybersecurity - Intelligence
  • MS Cybersecurity - Computer Forensics
  • MS Cybersecurity - Cyber Operations
  • Bachelor of Science in Cybersecurity
  • Bachelor of Science in Fraud and Financial Crime Investigation
  • BS in Criminal Justice - Cyber Criminology and Policy
  • Computer Forensics Certificate
  • Cyber Crime and Fraud Investigation Certificate
  • Cyber Network Defense Certificate
  • Cyber Operations Certificate
  • Cyber Policy Certificate
  • Cybersecurity Technologies Certificate
  • Financial Crime and Compliance Operations Certificate
  • Financial Crime Investigation Certificate
  • Master of Professional Studies in Cyber Policy and Risk Analysis
  • MBA - Cyber Policy
  • MBA - Cybersecurity
  • Monitoring, Surveillance, and Intelligence Operations Certificate
  • MS in Cybersecurity - Electronic Crime
  • MS in Cybersecurity - Malware Analysis
  • MS in Data Science: Cybersecurity
  • MS in Data Science: Financial Crime
  • Online Bachelor of Science in Fraud and Financial Crime Investigation - Financial Investigation
  • Online Bachelor of Science in Fraud and Financial Crime Investigation - Fraud Prevention and Detection
  • Online Master of Science in Cybersecurity
  • BS in Criminal Justice - General
  • BS in Criminal Justice - Homeland Security
  • BS in Criminal Justice - Legal Issues in Criminal Justice
  • BS in Criminal Justice - Public Policy and Leadership
  • BS in Criminal Justice - White Collar Crime
  • BS in Criminal Intelligence Analysis
Utica College - Online
  • BS - Criminal Justice and Law Enforcement Administration
  • Master - Criminal Justice and Law Enforcement Administration
  • CTU - Criminal Forensics
Colorado State University - Global
  • A.A.S. Justice Studies - Criminal Justice
  • B.S. Justice Studies - Criminal Justice
Berkeley College - Online