How to Become a 911 Dispatcher in New York

If you are interested in how to become a 911 dispatcher in New York, or a 911 operator in New York, we have some helpful information for you.

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The New York State 911 Board is charged with helping wireless telephone providers, service providers, local government, and proper state agencies through:

  • Encouraging the utilization of best practices as well as the exchange of advice on the list of public safety answering point community.
  • Working on routing of wireless 911 emergency calls
  • Creating basic standards for public safety points

New York’s Public Safety Answering Points (PSAPs) notify responding agencies. They transfer all wireless 911 calls that originate from outside jurisdiction to the proper agencies.

New York’s over 1,500 dispatchers range from:

  • Staten Island
  • Brooklyn
  • Queens
  • The Bronx
  • Westchester County
  • Manhattan
  • Erie County

All emergency services are openly supported, maintained, and managed by public funds. The PSAP Communications Center within a county must be under the direct control and oversight of a 911 manager, who reports to the county executive, the county sheriff, or alternative supervisory official.

New York 911 Dispatcher Requirements

911 dispatcher work in New York comes with certain requirements.

Mandates include being a USA citizen and having a four-year high-school diploma.

Further, people must have the following:

  • One year of full-time paid experience in the action of performing clerical responsibilities or getting advice
  • Two years of active military duty with honorable discharge
  • Thirty college credits

Many people pursuing 911 dispatcher work in New York select to finish a two or four-year program in a discipline such as communications or public safety, as both these disciplines supply a solid framework in at least one of the next areas:

  • Strategic Communications Abilities
  • Psychology
  • Public Safety Direction
  • Preparation and Performance of Disaster Response
  • Interpersonal Communications

It’s also recommended for candidates to consider such degrees as:

  • Homeland Security
  • Emergency Management
  • Psychology
  • Criminal Justice
  • Computer Science

Emergency Services Dispatch Training Evaluation Program

The ESDTEP (Emergency Services Dispatch Training Evaluation Program) consists of a minimum of 200 hours of training, including specific performance standards and daily written assessments. All 911 dispatchers must finish these training conditions within 18 months from the first date of appointment if they have employment of over 20 hours weekly; or within 24 months of first appointment if employed for less than twenty hours each week.

The following must be completed by 911 dispatchers in the ESDTEP:

  • A minimum of 40 hours of classroom education in the following:
    • Incident Command System
    • Functions and Duties
    • Legal Aspects
    • Interpersonal Communications
    • Technologies
    • Phone Techniques
    • Call Categorization
    • Radio Communications
    • Stress Management

Classroom training must be completed by all 911 dispatchers within 12 months of the original date of appointment.

The Organization meets with biannually to discuss issues which are significant to the profession.


In the state of New York, 911 dispatchers are paid well for the service that they provide those in their communities. According to the Bureau of Labor Statistics, the average emergency operator takes home around $45,070 per year.

Schooling Information for 911 Dispatchers in New York

  • Homeland Security, AA
  • Criminal Justice, AA
  • Homeland Security, BA
Keiser University eCampus
  • DEM - Emergency Management
Capella University
  • BS - Criminal Justice
Capella University
  • MS - Cybersecurity
Capella University
  • Master of Science in Criminal Justice – Public Administration
  • JM: American Legal Studies
  • JM: General
  • JM: Health Law
  • JM: International Legal Studies
  • JM: Special Student (Non-Degree Seeking) - Legal Studies
  • LLM: International Legal Studies
  • MPA: Law & Public Policy
  • MS: Criminal Justice
  • MS: Criminal Justice: Forensic Psychology
  • MS: Criminal Justice: Homeland Security
Liberty University - Online
  • DBA - Criminal Justice
  • DBA - Homeland Security: Leadership & Policy
  • Doctor of Criminal Justice
Northcentral University
  • MS in Criminal Justice
  • MS in Criminal Justice: Advanced Counterterrorism & Homeland Security concentration
  • MS in Criminal Justice: Public Safety Administration concentration
Southern New Hampshire University - Online
  • Associate in Science Criminal Justice
  • Bachelor of Science in Criminal Justice
  • Bachelor of Science in Criminal Justice with concentration in Criminology
  • Bachelor of Science in Criminal Justice with concentration in Homeland Secu
  • Bachelor of Science in Criminal Justice with concentration in Legal Studies
  • Bachelor of Science in Criminal Justice with concentration in Police Admini
  • BS Criminal Justice w/conc Human Services
  • BS Criminal Justice w/conc in Corrections
Southern New Hampshire University - Online
  • Master of Science in Criminal Justice
  • MS in Computer Science - Cyber Security
Lewis University - Online
  • BS in Cybersecurity - Information Assurance
  • BS in Cybersecurity - Cybercrime and Fraud Investigation
  • BS in Cybersecurity - Network Forensics and Intrusion Investigation
  • BS in Cybersecurity - Cyber Operations
  • Masters in Financial Crime and Compliance Management
  • MBA Economic Crime and Fraud Management
  • MS Cybersecurity - Intelligence
  • MS Cybersecurity - Computer Forensics
  • MS Cybersecurity - Cyber Operations
  • Bachelor of Science in Cybersecurity
  • Bachelor of Science in Fraud and Financial Crime Investigation
  • BS in Criminal Justice - Cyber Criminology and Policy
  • Computer Forensics Certificate
  • Cyber Crime and Fraud Investigation Certificate
  • Cyber Network Defense Certificate
  • Cyber Operations Certificate
  • Cyber Policy Certificate
  • Cybersecurity Technologies Certificate
  • Financial Crime and Compliance Operations Certificate
  • Financial Crime Investigation Certificate
  • Master of Professional Studies in Cyber Policy and Risk Analysis
  • MBA - Cyber Policy
  • MBA - Cybersecurity
  • Monitoring, Surveillance, and Intelligence Operations Certificate
  • MS in Cybersecurity - Electronic Crime
  • MS in Cybersecurity - Malware Analysis
  • MS in Data Science: Cybersecurity
  • MS in Data Science: Financial Crime
  • Online Bachelor of Science in Fraud and Financial Crime Investigation - Financial Investigation
  • Online Bachelor of Science in Fraud and Financial Crime Investigation - Fraud Prevention and Detection
  • Online Master of Science in Cybersecurity
  • BS in Criminal Justice - General
  • BS in Criminal Justice - Homeland Security
  • BS in Criminal Justice - Legal Issues in Criminal Justice
  • BS in Criminal Justice - Public Policy and Leadership
  • BS in Criminal Justice - White Collar Crime
  • BS in Criminal Intelligence Analysis
Utica College - Online
  • BS - Criminal Justice and Law Enforcement Administration
  • Master - Criminal Justice and Law Enforcement Administration
  • CTU - Criminal Forensics
Colorado State University - Global
  • A.A.S. Justice Studies - Criminal Justice
  • B.S. Justice Studies - Criminal Justice
Berkeley College - Online