How to Become a 911 Dispatcher in Massachusetts

In order to become a 911 dispatcher in Massachusetts, you will need to first complete the proper education and training as requested by the state. Here, we have outlined the requirements for you in.

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In some cases, all you will need to become a 911 operator in Massachusetts is a high school diploma or its equivalent. But, in order to have an advantage in terms of employment and career advancement, you should look into receiving further education and certifications.

Some degrees that have been proven to be useful as as 911 dispatcher include:

  • Criminal Justice
  • Legal Studies
  • Human Resources
  • Emergency Management
  • Telecommunications

Certifications that are useful include:

  • Radio transmissions
  • Human Behavior
  • Emergency Dispatching
  • Telecommunications

Massachusetts 911 Dispatcher

Training Conditions for 911 Operator Massachusetts

911 dispatcher companies in Massachusetts generally demand that new hires complete a required training course, training for new hires will cover the following with some variation depending on the department:

  • Complete a Basic Public Safety Telecommunications Class that lasts 40 hours
  • Complete a 12 hour Criminal Justice Information Systems Certificate
  • Complete Suicide Prevention Training for 4 hours
  • Complete an EMD Certificate lasting 24 hours
  • Complete an 8 hour CPR Certificate Course
  • Complete Standard Criminal Law for Telecommunicators

Law enforcement agencies in Massachusetts generally provide crisis dispatch through the state departments.

Below is a list of some of the largest employers of Massachusetts 911 operators:

  • Worcester Department of Communications
  • Barnstable County Sheriff’s Section in Falmouth
  • Boston Fire Department in Boston
  • Boston Police Department in Boston
  • Lowell Police Department in Lowell
  • Cambridge Emergency Communications in Cambridge
  • Townsend Police/Communications Department in Townsend
  • Hopkinton Police Department in Hopkinton
  • Massachusetts State Police in Framingham
  • Springfield Fire Department in Springfield
  • Springfield Police Department in Springfield

Salary

In the state of Massachusetts, 911 dispatcher earn a competitive yearly salary for the crucial services they provide to their community. According to the Bureau of Labor Statistics, the average Massachusetts 911 operator earns $44,860 per year.

Schooling Information for 911 Dispatchers in Masachusetts

  • M.S. in Criminal Justice: Law Enforcement
Grand Canyon University
  • Criminal Justice, BA
  • Homeland Security, AA
  • Criminal Justice, AA
  • Homeland Security, BA
Keiser University eCampus
  • DEM - Emergency Management
Capella University
  • BS - Criminal Justice
Capella University
  • B.S. in Criminal Justice
  • B.S. in Human Services / Criminal Justice
  • B.S. in Criminal Justice / Law Enforcement
  • A.S. in Criminal Justice
  • B.S. in Emergency Management & Homeland Security
Post University Online
  • Master of Science in Criminal Justice – Public Administration
Liberty University - Online
  • General
  • General-Advanced
  • Online Teaching in Higher Education
  • Doctor of Business Administration (DBA) - Homeland Security
  • PhD in Criminal Justice - Emergency Management
  • PhD in Criminal Justice - Global Leadership
  • PhD in Criminal Justice - Homeland Security Policy and Coordination
  • PhD in Criminal Justice - Law and Public Policy
  • PhD in Criminal Justice - Public Management and Leadership
Walden University
  • Master of Science (M.S.) in Criminal Justice - Homeland Security Policy and Coordination
  • Master of Science (M.S.) in Criminal Justice - Law and Public Policy
  • Master of Science (M.S.) in Criminal Justice - Policy Analysis
  • Master of Science (M.S.) in Criminal Justice - Terrorism, Mediation, and Peace
  • Master of Science (M.S.) in Criminal Justice - Emergency Management
  • MS in Criminal Justice - Global Leadership
Walden University
  • DBA - Criminal Justice
  • DBA - Homeland Security: Leadership & Policy
Northcentral University
  • MBA - Criminal Justice
  • MBA - Homeland Security
Northcentral University
  • A.S. Criminal Justice
  • B.S. Criminal Justice
  • B.S. International Relations and Security - Cybersecurity
  • B.S. International Relations and Security - Global Security
Indiana Wesleyan University - Online
  • Master of Science in Information Assurance
  • MS in Criminology
  • BS in Criminology
  • Graduate Certificate in Information Assurance and Cyber Security
  • Master of Science in Criminology - Cybercrime and Terrorism Focus
  • Master of Science in Criminology - Human Behavior Focus
  • Master of Science in Criminology - Leadership Focus
  • Master of Science in Information Assurance - Cybersecurity Specialization
Regis University- Online
  • Master of Science in Criminal Justice
  • MS in Computer Science - Cyber Security
Lewis University - Online
  • BS in Cybersecurity - Information Assurance
  • BS in Cybersecurity - Cybercrime and Fraud Investigation
  • BS in Cybersecurity - Network Forensics and Intrusion Investigation
  • BS in Cybersecurity - Cyber Operations
  • Masters in Financial Crime and Compliance Management
  • MBA Economic Crime and Fraud Management
  • MS Cybersecurity - Intelligence
  • MS Cybersecurity - Computer Forensics
  • MS Cybersecurity - Cyber Operations
  • Bachelor of Science in Cybersecurity
  • Bachelor of Science in Fraud and Financial Crime Investigation
  • BS in Criminal Justice - Cyber Criminology and Policy
  • Computer Forensics Certificate
  • Cyber Crime and Fraud Investigation Certificate
  • Cyber Network Defense Certificate
  • Cyber Operations Certificate
  • Cyber Policy Certificate
  • Cybersecurity Technologies Certificate
  • Financial Crime and Compliance Operations Certificate
  • Financial Crime Investigation Certificate
  • Master of Professional Studies in Cyber Policy and Risk Analysis
  • MBA - Cyber Policy
  • MBA - Cybersecurity
  • Monitoring, Surveillance, and Intelligence Operations Certificate
  • MS in Cybersecurity - Electronic Crime
  • MS in Cybersecurity - Malware Analysis
  • MS in Data Science: Cybersecurity
  • MS in Data Science: Financial Crime
  • Online Bachelor of Science in Fraud and Financial Crime Investigation - Financial Investigation
  • Online Bachelor of Science in Fraud and Financial Crime Investigation - Fraud Prevention and Detection
  • Online Master of Science in Cybersecurity
Utica College - Online
  • AA in Criminal Justice
  • BA in Criminal Justice
  • BA in Criminal Justice - Criminalistics Specialization
  • BA in Criminal Justice - Homeland Security Specialization
Saint Leo University - Online
  • BS - Criminal Justice and Law Enforcement Administration
  • Master - Criminal Justice and Law Enforcement Administration
  • CTU - Criminal Forensics
Colorado State University - Global