How to Become a 911 Dispatcher in Massachusetts

In order to become a 911 dispatcher in Massachusetts, you will need to first complete the proper education and training as requested by the state. Here, we have outlined the requirements for you in.

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In some cases, all you will need to become a 911 operator in Massachusetts is a high school diploma or its equivalent. But, in order to have an advantage in terms of employment and career advancement, you should look into receiving further education and certifications.

Some degrees that have been proven to be useful as as 911 dispatcher include:

  • Criminal Justice
  • Legal Studies
  • Human Resources
  • Emergency Management
  • Telecommunications

Certifications that are useful include:

  • Radio transmissions
  • Human Behavior
  • Emergency Dispatching
  • Telecommunications

Massachusetts 911 Dispatcher

Training Conditions for 911 Operator Massachusetts

911 dispatcher companies in Massachusetts generally demand that new hires complete a required training course, training for new hires will cover the following with some variation depending on the department:

  • Complete a Basic Public Safety Telecommunications Class that lasts 40 hours
  • Complete a 12 hour Criminal Justice Information Systems Certificate
  • Complete Suicide Prevention Training for 4 hours
  • Complete an EMD Certificate lasting 24 hours
  • Complete an 8 hour CPR Certificate Course
  • Complete Standard Criminal Law for Telecommunicators

Law enforcement agencies in Massachusetts generally provide crisis dispatch through the state departments.

Below is a list of some of the largest employers of Massachusetts 911 operators:

  • Worcester Department of Communications
  • Barnstable County Sheriff’s Section in Falmouth
  • Boston Fire Department in Boston
  • Boston Police Department in Boston
  • Lowell Police Department in Lowell
  • Cambridge Emergency Communications in Cambridge
  • Townsend Police/Communications Department in Townsend
  • Hopkinton Police Department in Hopkinton
  • Massachusetts State Police in Framingham
  • Springfield Fire Department in Springfield
  • Springfield Police Department in Springfield


In the state of Massachusetts, 911 dispatcher earn a competitive yearly salary for the crucial services they provide to their community. According to the Bureau of Labor Statistics, the average Massachusetts 911 operator earns $44,860 per year.

Schooling Information for 911 Dispatchers in Masachusetts

  • Homeland Security, AA
  • Criminal Justice, AA
  • Homeland Security, BA
Keiser University eCampus
  • DEM - Emergency Management
Capella University
  • BS - Criminal Justice
Capella University
  • MS - Cybersecurity
Capella University
  • Master of Science in Criminal Justice – Public Administration
  • JM: American Legal Studies
  • JM: General
  • JM: Health Law
  • JM: International Legal Studies
  • JM: Special Student (Non-Degree Seeking) - Legal Studies
  • LLM: International Legal Studies
  • MPA: Law & Public Policy
  • MS: Criminal Justice
  • MS: Criminal Justice: Forensic Psychology
  • MS: Criminal Justice: Homeland Security
Liberty University - Online
  • General-Advanced
  • Online Teaching in Higher Education
  • Doctor of Business Administration (DBA) - Homeland Security
  • PhD in Criminal Justice - Emergency Management
  • PhD in Criminal Justice - Global Leadership
  • PhD in Criminal Justice - Homeland Security Policy and Coordination
  • PhD in Criminal Justice - Law and Public Policy
  • PhD in Criminal Justice - Public Management and Leadership
Walden University
  • DBA - Criminal Justice
  • DBA - Homeland Security: Leadership & Policy
  • Doctor of Criminal Justice
Northcentral University
  • MS in Criminal Justice
  • MS in Criminal Justice: Advanced Counterterrorism & Homeland Security concentration
  • MS in Criminal Justice: Public Safety Administration concentration
Southern New Hampshire University - Online
  • Associate in Science Criminal Justice
  • Bachelor of Science in Criminal Justice
  • Bachelor of Science in Criminal Justice with concentration in Criminology
  • Bachelor of Science in Criminal Justice with concentration in Homeland Secu
  • Bachelor of Science in Criminal Justice with concentration in Legal Studies
  • Bachelor of Science in Criminal Justice with concentration in Police Admini
  • BS Criminal Justice w/conc Human Services
  • BS Criminal Justice w/conc in Corrections
Southern New Hampshire University - Online
  • Master of Science in Criminal Justice
  • MS in Computer Science - Cyber Security
Lewis University - Online
  • BS in Cybersecurity - Information Assurance
  • BS in Cybersecurity - Cybercrime and Fraud Investigation
  • BS in Cybersecurity - Network Forensics and Intrusion Investigation
  • BS in Cybersecurity - Cyber Operations
  • Masters in Financial Crime and Compliance Management
  • MBA Economic Crime and Fraud Management
  • MS Cybersecurity - Intelligence
  • MS Cybersecurity - Computer Forensics
  • MS Cybersecurity - Cyber Operations
  • Bachelor of Science in Cybersecurity
  • Bachelor of Science in Fraud and Financial Crime Investigation
  • BS in Criminal Justice - Cyber Criminology and Policy
  • Computer Forensics Certificate
  • Cyber Crime and Fraud Investigation Certificate
  • Cyber Network Defense Certificate
  • Cyber Operations Certificate
  • Cyber Policy Certificate
  • Cybersecurity Technologies Certificate
  • Financial Crime and Compliance Operations Certificate
  • Financial Crime Investigation Certificate
  • Master of Professional Studies in Cyber Policy and Risk Analysis
  • MBA - Cyber Policy
  • MBA - Cybersecurity
  • Monitoring, Surveillance, and Intelligence Operations Certificate
  • MS in Cybersecurity - Electronic Crime
  • MS in Cybersecurity - Malware Analysis
  • MS in Data Science: Cybersecurity
  • MS in Data Science: Financial Crime
  • Online Bachelor of Science in Fraud and Financial Crime Investigation - Financial Investigation
  • Online Bachelor of Science in Fraud and Financial Crime Investigation - Fraud Prevention and Detection
  • Online Master of Science in Cybersecurity
  • BS in Criminal Justice - General
  • BS in Criminal Justice - Homeland Security
  • BS in Criminal Justice - Legal Issues in Criminal Justice
  • BS in Criminal Justice - Public Policy and Leadership
  • BS in Criminal Justice - White Collar Crime
  • BS in Criminal Intelligence Analysis
Utica College - Online
  • BS - Criminal Justice and Law Enforcement Administration
  • Master - Criminal Justice and Law Enforcement Administration
  • CTU - Criminal Forensics
Colorado State University - Global