How to Become a 911 Dispatcher in Illinois

In the state of Illinois, there are nearly 3,500 911 dispatchers employed in various organizations across the state with that number projecting to increase through 2020.

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It is recommended that aspiring dispatchers and those working in the field currently, continue to educate themselves and obtain more training in order to increase chances of employment or career advancement.

Organizations that employ a majority of Illinois 911 operators include:

  • Joliet 911 Communications Center
  • Naperville Support Services Division
  • Rockford 911 Division
  • Peoria Crisis Communications Center
  • Chicago Office of Communications and Emergency Management

how to become a 911 dispatcher in illinois

A Career in Illinois as an Emergency Dispatcher

Prior to working as a 911 dispatcher it is important that you ask yourself if you are comfortable performing the tasks listed below:

  • Working long hours (12+), maybe more in dire situations
  • Assist those who are in emergency situations that may be violent, gruesome, or deadly

Prior to being able to handle those tasks alone as a 911 operator, aspiring dispatchers must undergo months of training in order to be equiped with the skills necessary to perform the responsibilities of the job. In training, some of the areas covered are:

  • Authorities Dispatching
  • Order Point Computer Assisted Dispatching
  • GPS Mapping
  • Medical Dispatching
  • Fire Dispatching
  • 911 Telecommunication

Candidates who attain a college degree will generally better position themselves for job opportunities and long term career progress as a 911 dispatcher Illinois. There are schools and universities (brick and mortar and on-line) found throughout Illinois that offer degree programs that directly benefit 911 dispatchers, such as:

  • Public Security
  • Criminal Justice
  • Homeland Security
  • Emergency Management
  • Fire Science
  • Communication
  • Psychology
  • Law Enforcement


In the state of Illinois, 911 dispatchers make a well deserved living for the duties that they carry out for the community that they live in. According to the Bureau of Labor Statistics, the average Illinois 911 operator earns $49,290 per year.

Schooling Information for 911 Dispatchers in Illinois

  • Criminal Justice, MA
  • Homeland Security, MA
Keiser University Graduate School
  • DEM - Emergency Management
Capella University
  • BS - Criminal Justice
Capella University
  • MS - Cybersecurity
Capella University
  • Master of Science in Criminal Justice – Public Administration
  • JM: American Legal Studies
  • JM: General
  • JM: Health Law
  • JM: International Legal Studies
  • JM: Special Student (Non-Degree Seeking) - Legal Studies
  • LLM: International Legal Studies
  • MPA: Law & Public Policy
  • MS: Criminal Justice
  • MS: Criminal Justice: Forensic Psychology
  • MS: Criminal Justice: Homeland Security
Liberty University - Online
  • PhD in Criminal Justice - Online Teaching in Higher Education
  • Doctor of Business Administration (DBA) - Homeland Security
  • PhD in Criminal Justice - Emergency Management
  • PhD in Criminal Justice - Global Leadership
  • PhD in Criminal Justice - Homeland Security Policy and Coordination
  • PhD in Criminal Justice - Law and Public Policy
  • PhD in Criminal Justice - Public Management and Leadership
Walden University
  • DBA - Criminal Justice
  • DBA - Homeland Security: Leadership & Policy
  • Doctor of Criminal Justice
Northcentral University
  • BSCJ – Law Enforcement
  • BSCJ – Juvenile Justice
  • BSCJ – Homeland Security
  • BSCJ – Forensic Psychology
  • BSCJ – Crime Scene Investigation
  • BS in Criminal Justice
  • MSCJ - Corrections
  • MSCJ - Global Issues in Criminal Justice
  • MSCJ - Law
  • MSCJ - Leadership/Executive Management
  • Master of Science in Criminal Justice
  • Master of Science in Homeland Security and Emergency Management
  • Bachelor of Science in Fire Science
  • Associate of Applied Science in Criminal Justice and Criminology
  • Associate of Applied Science in Public Safety and Security
  • Associate of Applied Science in Fire Science
  • Bachelor of Science in Fire and Emergency Management
  • BS in Corrections
Purdue University Global
  • MS Criminal Justice
  • MS Criminal Justice: Advanced Counterterrorism
  • MS Criminal Justice: Public Safety Administration
Southern New Hampshire University - Online
  • AS Criminal Justice
  • BS Criminal Justice
  • BS Criminal Justice: Criminology
  • BS Criminal Justice: Homeland Security and Counterterrorism
  • BS Criminal Justice: Legal Studies and Advocacy
  • BS Criminal Justice: Police Administration and Operations
  • BS Criminal Justice: Human Services
  • BS Criminal Justice: Corrections
  • BS Cyber Security
  • BS Cyber Security: Secure Programming
Southern New Hampshire University - Online
  • BS - Criminal Justice and Law Enforcement Administration
  • Master - Criminal Justice and Law Enforcement Administration
  • CTU - Criminal Forensics
Colorado State University - Global