How to Become a 911 Dispatcher in Illinois

In the state of Illinois, there are nearly 3,500 911 dispatchers employed in various organizations across the state with that number projecting to increase through 2020.

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It is recommended that aspiring dispatchers and those working in the field currently, continue to educate themselves and obtain more training in order to increase chances of employment or career advancement.

Organizations that employ a majority of Illinois 911 operators include:

  • Joliet 911 Communications Center
  • Naperville Support Services Division
  • Rockford 911 Division
  • Peoria Crisis Communications Center
  • Chicago Office of Communications and Emergency Management

how to become a 911 dispatcher in illinois

A Career in Illinois as an Emergency Dispatcher

Prior to working as a 911 dispatcher it is important that you ask yourself if you are comfortable performing the tasks listed below:

  • Working long hours (12+), maybe more in dire situations
  • Assist those who are in emergency situations that may be violent, gruesome, or deadly

Prior to being able to handle those tasks alone as a 911 operator, aspiring dispatchers must undergo months of training in order to be equiped with the skills necessary to perform the responsibilities of the job. In training, some of the areas covered are:

  • Authorities Dispatching
  • Order Point Computer Assisted Dispatching
  • GPS Mapping
  • Medical Dispatching
  • Fire Dispatching
  • 911 Telecommunication

Candidates who attain a college degree will generally better position themselves for job opportunities and long term career progress as a 911 dispatcher Illinois. There are schools and universities (brick and mortar and on-line) found throughout Illinois that offer degree programs that directly benefit 911 dispatchers, such as:

  • Public Security
  • Criminal Justice
  • Homeland Security
  • Emergency Management
  • Fire Science
  • Communication
  • Psychology
  • Law Enforcement


In the state of Illinois, 911 dispatchers make a well deserved living for the duties that they carry out for the community that they live in. According to the Bureau of Labor Statistics, the average Illinois 911 operator earns $49,290 per year.

Schooling Information for 911 Dispatchers in Illinois

  • Criminal Justice - Bachelor
Baker College Online
  • Criminal Justice, MA
  • Homeland Security, MA
Keiser University Graduate School
  • Criminal Justice, BA
  • Homeland Security, BA
  • Homeland Security, AA
  • Criminal Justice, AA
Keiser University eCampus
  • DEM - Emergency Management
Capella University
  • BS - Criminal Justice
Capella University
  • MS - Cybersecurity
Capella University
  • Master of Science in Criminal Justice – Public Administration
Liberty University - Online
  • General-Advanced
  • Online Teaching in Higher Education
  • Doctor of Business Administration (DBA) - Homeland Security
  • PhD in Criminal Justice - Emergency Management
  • PhD in Criminal Justice - Global Leadership
  • PhD in Criminal Justice - Homeland Security Policy and Coordination
  • PhD in Criminal Justice - Law and Public Policy
  • PhD in Criminal Justice - Public Management and Leadership
Walden University
  • DBA - Criminal Justice
  • DBA - Homeland Security: Leadership & Policy
Northcentral University
  • MBA - Criminal Justice
  • MBA - Homeland Security
Northcentral University
  • B.S. Criminal Justice
  • B.S. International Relations and Security - Cybersecurity
  • B.S. International Relations and Security - Global Security
  • A.S. Criminal Justice
Indiana Wesleyan University - Online
  • Master of Science in Information Assurance
  • MS in Criminology
  • BS in Criminology
  • Graduate Certificate in Information Assurance and Cyber Security
  • Master of Science in Criminology - Cybercrime and Terrorism Focus
  • Master of Science in Criminology - Human Behavior Focus
  • Master of Science in Criminology - Leadership Focus
  • Master of Science in Information Assurance - Cybersecurity Specialization
Regis University- Online
  • Master of Science in Criminal Justice
  • MS in Computer Science - Cyber Security
Lewis University - Online
  • BS in Cybersecurity - Information Assurance
  • BS in Cybersecurity - Cybercrime and Fraud Investigation
  • BS in Cybersecurity - Network Forensics and Intrusion Investigation
  • BS in Cybersecurity - Cyber Operations
  • Masters in Financial Crime and Compliance Management
  • MBA Economic Crime and Fraud Management
  • MS Cybersecurity - Intelligence
  • MS Cybersecurity - Computer Forensics
  • MS Cybersecurity - Cyber Operations
  • Bachelor of Science in Cybersecurity
  • Bachelor of Science in Fraud and Financial Crime Investigation
  • BS in Criminal Justice - Cyber Criminology and Policy
  • Computer Forensics Certificate
  • Cyber Crime and Fraud Investigation Certificate
  • Cyber Network Defense Certificate
  • Cyber Operations Certificate
  • Cyber Policy Certificate
  • Cybersecurity Technologies Certificate
  • Financial Crime and Compliance Operations Certificate
  • Financial Crime Investigation Certificate
  • Master of Professional Studies in Cyber Policy and Risk Analysis
  • MBA - Cyber Policy
  • MBA - Cybersecurity
  • Monitoring, Surveillance, and Intelligence Operations Certificate
  • MS in Cybersecurity - Electronic Crime
  • MS in Cybersecurity - Malware Analysis
  • MS in Data Science: Cybersecurity
  • MS in Data Science: Financial Crime
  • Online Bachelor of Science in Fraud and Financial Crime Investigation - Financial Investigation
  • Online Bachelor of Science in Fraud and Financial Crime Investigation - Fraud Prevention and Detection
  • Online Master of Science in Cybersecurity
  • BS in Criminal Justice - General
  • BS in Criminal Justice - Homeland Security
  • BS in Criminal Justice - Legal Issues in Criminal Justice
  • BS in Criminal Justice - Public Policy and Leadership
  • BS in Criminal Justice - White Collar Crime
Utica College - Online
  • BS - Criminal Justice and Law Enforcement Administration
  • Master - Criminal Justice and Law Enforcement Administration
  • CTU - Criminal Forensics
Colorado State University - Global