How to Become a 911 Dispatcher in Florida

Becoming a 911 Dispatcher in Florida involves meeting a variety of academic and training standards. Here we have provided you with a comprehensive outline of the Florida 911 operator procedure.

Florida usually has over 6,000 911 operators employed throughout the state in any given year. The Florida Department of Economic Opportunity is projecting that the employment opportunities for 911 dispatchers will increase through 2020.

Find schools and get information on the program that’s
right for you.
(It’s fast and free!)


Emergency dispatchers in these major cities receive the most calls each year, with employment being some of the highest in the state:

  • Roughly 710 dispatchers work in the Saint Petersburg-Clearwater-Tampa region
  • Roughly 880 dispatchers work in the Orlando region
  • Roughly 380 dispatchers work in Jacksonville
  • Over 2,000 dispatchers work in the Miami metropolitan area

how to become a 911 dispatcher in florida
Becoming a 911 dispatcher in Florida means remaining calm in situations that can easily cause panic, remaining focused on the correct solution, and getting the right resource to the right person on time.

Florida 911 Dispatcher Certifications and Degree Programs

Emergency dispatchers in the state receive on the job training, certificate classes, and college programs from Florida universities.

Although there will be similarities between the training programs of different departments, each department will have their own specialized training based on their needs.

Candidates who possess certifications in these areas will benefit greatly:

  • MicroData Mapping
  • National Incident Management System (NIMS) Certification
  • Emergency Medical Dispatch Certification
  • Critical Incident Call Taking
  • Communications Training Academy
  • Public Safety Telecommunicator Certification
  • Printrak Computer Aided Dispatching
  • CPR
  • Labor and freceiving procedures
  • Emergency Audio Evidence

In terms of opportunities and career advancement, aspiring 911 dispatchers/operators should consider attaining a college degree in a relevant subject. Relevant degrees would include the following:

  • Criminology
  • Crisis Management
  • Public Health
  • Communication
  • Fire Science
  • Criminal Justice
  • Psychology

911 Dispatcher/Operator in Florida

Dispatchers and operators throughout Florida are trained at some top notch academies/agencies. Notable agencies that include 911 operator training in Florida include the following:

  • Florida Dept of Health
  • Florida Dept of Law Enforcement (FDLE)
  • National Academy of Emergency Dispatch (NAED)
  • APCO
  • Commission on Law Enforcement Agencies (CALEA)


Those working as 911 dispatchers in Florida take home an excellent living while providing a crucial services to those with which they share the city. According to the Bureau of Labor Statistics, the average 911 operator in the state takes home $39,220 per year.

Schooling Information for 911 Dispatchers in Florida

  • Homeland Security, AA
  • Criminal Justice, AA
  • Homeland Security, BA
Keiser University eCampus
  • DEM - Emergency Management
Capella University
  • BS - Criminal Justice
Capella University
  • MS - Cybersecurity
Capella University
  • Master of Science in Criminal Justice – Public Administration
  • JM: American Legal Studies
  • JM: General
  • JM: Health Law
  • JM: International Legal Studies
  • JM: Special Student (Non-Degree Seeking) - Legal Studies
  • LLM: International Legal Studies
  • MPA: Law & Public Policy
  • MS: Criminal Justice
  • MS: Criminal Justice: Forensic Psychology
  • MS: Criminal Justice: Homeland Security
Liberty University - Online
  • General-Advanced
  • Online Teaching in Higher Education
  • Doctor of Business Administration (DBA) - Homeland Security
  • PhD in Criminal Justice - Emergency Management
  • PhD in Criminal Justice - Global Leadership
  • PhD in Criminal Justice - Homeland Security Policy and Coordination
  • PhD in Criminal Justice - Law and Public Policy
  • PhD in Criminal Justice - Public Management and Leadership
Walden University
  • DBA - Criminal Justice
  • DBA - Homeland Security: Leadership & Policy
  • Doctor of Criminal Justice
Northcentral University
  • MS in Criminal Justice
  • MS in Criminal Justice: Advanced Counterterrorism & Homeland Security concentration
  • MS in Criminal Justice: Public Safety Administration concentration
Southern New Hampshire University - Online
  • Associate in Science Criminal Justice
  • Bachelor of Science in Criminal Justice
  • Bachelor of Science in Criminal Justice with concentration in Criminology
  • Bachelor of Science in Criminal Justice with concentration in Homeland Secu
  • Bachelor of Science in Criminal Justice with concentration in Legal Studies
  • Bachelor of Science in Criminal Justice with concentration in Police Admini
  • BS Criminal Justice w/conc Human Services
  • BS Criminal Justice w/conc in Corrections
Southern New Hampshire University - Online
  • Master of Science in Criminal Justice
  • MS in Computer Science - Cyber Security
Lewis University - Online
  • BS in Cybersecurity - Information Assurance
  • BS in Cybersecurity - Cybercrime and Fraud Investigation
  • BS in Cybersecurity - Network Forensics and Intrusion Investigation
  • BS in Cybersecurity - Cyber Operations
  • Masters in Financial Crime and Compliance Management
  • MBA Economic Crime and Fraud Management
  • MS Cybersecurity - Intelligence
  • MS Cybersecurity - Computer Forensics
  • MS Cybersecurity - Cyber Operations
  • Bachelor of Science in Cybersecurity
  • Bachelor of Science in Fraud and Financial Crime Investigation
  • BS in Criminal Justice - Cyber Criminology and Policy
  • Computer Forensics Certificate
  • Cyber Crime and Fraud Investigation Certificate
  • Cyber Network Defense Certificate
  • Cyber Operations Certificate
  • Cyber Policy Certificate
  • Cybersecurity Technologies Certificate
  • Financial Crime and Compliance Operations Certificate
  • Financial Crime Investigation Certificate
  • Master of Professional Studies in Cyber Policy and Risk Analysis
  • MBA - Cyber Policy
  • MBA - Cybersecurity
  • Monitoring, Surveillance, and Intelligence Operations Certificate
  • MS in Cybersecurity - Electronic Crime
  • MS in Cybersecurity - Malware Analysis
  • MS in Data Science: Cybersecurity
  • MS in Data Science: Financial Crime
  • Online Bachelor of Science in Fraud and Financial Crime Investigation - Financial Investigation
  • Online Bachelor of Science in Fraud and Financial Crime Investigation - Fraud Prevention and Detection
  • Online Master of Science in Cybersecurity
  • BS in Criminal Justice - General
  • BS in Criminal Justice - Homeland Security
  • BS in Criminal Justice - Legal Issues in Criminal Justice
  • BS in Criminal Justice - Public Policy and Leadership
  • BS in Criminal Justice - White Collar Crime
  • BS in Criminal Intelligence Analysis
Utica College - Online
  • BS - Criminal Justice and Law Enforcement Administration
  • Master - Criminal Justice and Law Enforcement Administration
  • CTU - Criminal Forensics
Colorado State University - Global