How to Become a 911 Dispatcher in Florida

Becoming a 911 Dispatcher in Florida involves meeting a variety of academic and training standards. Here we have provided you with a comprehensive outline of the Florida 911 operator procedure.

Florida usually has over 6,000 911 operators employed throughout the state in any given year. The Florida Department of Economic Opportunity is projecting that the employment opportunities for 911 dispatchers will increase through 2020.

Find schools and get information on the program that’s
right for you.
(It’s fast and free!)


Emergency dispatchers in these major cities receive the most calls each year, with employment being some of the highest in the state:

  • Roughly 710 dispatchers work in the Saint Petersburg-Clearwater-Tampa region
  • Roughly 880 dispatchers work in the Orlando region
  • Roughly 380 dispatchers work in Jacksonville
  • Over 2,000 dispatchers work in the Miami metropolitan area

how to become a 911 dispatcher in florida
Becoming a 911 dispatcher in Florida means remaining calm in situations that can easily cause panic, remaining focused on the correct solution, and getting the right resource to the right person on time.

Florida 911 Dispatcher Certifications and Degree Programs

Emergency dispatchers in the state receive on the job training, certificate classes, and college programs from Florida universities.

Although there will be similarities between the training programs of different departments, each department will have their own specialized training based on their needs.

Candidates who possess certifications in these areas will benefit greatly:

  • MicroData Mapping
  • National Incident Management System (NIMS) Certification
  • Emergency Medical Dispatch Certification
  • Critical Incident Call Taking
  • Communications Training Academy
  • Public Safety Telecommunicator Certification
  • Printrak Computer Aided Dispatching
  • CPR
  • Labor and freceiving procedures
  • Emergency Audio Evidence

In terms of opportunities and career advancement, aspiring 911 dispatchers/operators should consider attaining a college degree in a relevant subject. Relevant degrees would include the following:

  • Criminology
  • Crisis Management
  • Public Health
  • Communication
  • Fire Science
  • Criminal Justice
  • Psychology

911 Dispatcher/Operator in Florida

Dispatchers and operators throughout Florida are trained at some top notch academies/agencies. Notable agencies that include 911 operator training in Florida include the following:

  • Florida Dept of Health
  • Florida Dept of Law Enforcement (FDLE)
  • National Academy of Emergency Dispatch (NAED)
  • APCO
  • Commission on Law Enforcement Agencies (CALEA)


Those working as 911 dispatchers in Florida take home an excellent living while providing a crucial services to those with which they share the city. According to the Bureau of Labor Statistics, the average 911 operator in the state takes home $39,220 per year.

Schooling Information for 911 Dispatchers in Florida

  • Criminal Justice, MA
  • Homeland Security, MA
Keiser University Graduate School
  • DEM - Emergency Management
Capella University
  • BS - Criminal Justice
Capella University
  • MS - Cybersecurity
Capella University
  • Master of Science in Criminal Justice – Public Administration
  • JM: American Legal Studies
  • JM: General
  • JM: Health Law
  • JM: International Legal Studies
  • JM: Special Student (Non-Degree Seeking) - Legal Studies
  • LLM: International Legal Studies
  • MPA: Law & Public Policy
  • MS: Criminal Justice
  • MS: Criminal Justice: Forensic Psychology
  • MS: Criminal Justice: Homeland Security
Liberty University - Online
  • PhD in Criminal Justice - Online Teaching in Higher Education
  • Doctor of Business Administration (DBA) - Homeland Security
  • PhD in Criminal Justice - Emergency Management
  • PhD in Criminal Justice - Global Leadership
  • PhD in Criminal Justice - Homeland Security Policy and Coordination
  • PhD in Criminal Justice - Law and Public Policy
  • PhD in Criminal Justice - Public Management and Leadership
Walden University
  • DBA - Criminal Justice
  • DBA - Homeland Security: Leadership & Policy
  • Doctor of Criminal Justice
Northcentral University
  • BSCJ – Law Enforcement
  • BSCJ – Juvenile Justice
  • BSCJ – Homeland Security
  • BSCJ – Forensic Psychology
  • BSCJ – Crime Scene Investigation
  • BS in Criminal Justice
  • MSCJ - Corrections
  • MSCJ - Global Issues in Criminal Justice
  • MSCJ - Law
  • MSCJ - Leadership/Executive Management
  • Master of Science in Criminal Justice
  • Master of Science in Homeland Security and Emergency Management
  • Bachelor of Science in Fire Science
  • Associate of Applied Science in Criminal Justice and Criminology
  • Associate of Applied Science in Public Safety and Security
  • Associate of Applied Science in Fire Science
  • Bachelor of Science in Fire and Emergency Management
  • BS in Corrections
Purdue University Global
  • MS Criminal Justice
  • MS Criminal Justice: Advanced Counterterrorism
  • MS Criminal Justice: Public Safety Administration
Southern New Hampshire University - Online
  • AS Criminal Justice
  • BS Criminal Justice
  • BS Criminal Justice: Criminology
  • BS Criminal Justice: Homeland Security and Counterterrorism
  • BS Criminal Justice: Legal Studies and Advocacy
  • BS Criminal Justice: Police Administration and Operations
  • BS Criminal Justice: Human Services
  • BS Criminal Justice: Corrections
  • BS Cyber Security
  • BS Cyber Security: Secure Programming
Southern New Hampshire University - Online
  • BS - Criminal Justice and Law Enforcement Administration
  • Master - Criminal Justice and Law Enforcement Administration
  • CTU - Criminal Forensics
Colorado State University - Global