In order to become a 9-1-1 Dispatcher in Delaware you will be required to complete specific training and educational demands.
911 operators in the Delaware are also called “Telecommunications Specialists.” The Delaware State Police manages its own Headquarters Communications Center and the state’s three 911 Public Safety Answering Points.
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Delaware 911 Dispatcher Educational Requirements
Those looking to become Delaware 911 operators will need to complete coursework in typing or data entry. Although not required, a college education gives employers preference to some candidates over others. While pursuing a college education, you should look to major in one of the following:
- A.S. or B.S in Information Technology
- A.S. in Network Systems Management
- B.S. in Telecommunications and Computer Systems Networking
The Delaware State Police hires civilians from all over the state that are qualified to work as a emergency dispatcher. All applicants must pass a computerized pre-employment test before they can be hired. This assessment was created to check the applicant’s ability to make sensible decisions while under pressure and within rules that were organized.
Along with getting the proper instruction and passing the pre-employment test, those wishing to become 911 dispatchers in Delaware should possess these attributes:
- Be able to speak clearly
- Have great listening skills
- Sucessfully complete a background check
- Be willing, and capable, to work night or day shifts, and vacations
Delaware 911 Dispatcher Training Requirements
New 911 dispatchers in Delaware must undergo training that is compulsory . The training is required to be approved by APCO and be five to seven months in length. The training program will contain self study programs and lectures.
Depending upon one’s particular job duty, she or he might have to obtain certification in one or more dispatch specializations. These certifications will be run by the IAED.
EMD Certification Class
This certification class will be three days in length and provides Principles of Emergency Medical Dispatch reference textbook, Medical Priority’s EMD Course Manual, Advanced MPDS Card Sets, and ProQA software. In addition, prospects will need to score 80 percent or higher on a 50 question examination and become CPR certified.
EFD Certification Class
This class gives students field training with simulated/real calls and class room experience. For this certification the exam will be 50 questions as well, with the applicants needing to score at least 80/100.
In the state of Delaware, 911 dispatchers earn an excellent salary for the work that they do for those in their communities. In the state of Delaware, a general 911 dispatcher earns $42,250 per year.